Airport passengers adress the check-in procedure as a big stress-factor, especially when in self-service situation with no personnel present. Studio Rotor designed a self-service check-in kiosk from a passenger point of view. For example: it has space to put your suitcase while you check-in, the interface-elements are clustered in a logical way and wheelchair users are also taken into account.
Studio Rotor believes that a product is never on its own, one also has to design the context. Thus, on a departure hall level, the kiosks are positioned in clear rows, through which the user knows how to walk. By placing the kiosks alternately, each passenger has enough private space, while the airport can still place many kiosks per floor surface.
Studio Rotor’s involvement: problem analysis, concept development
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